T-Mobile: The “T” Stands For Tasteless
Let’s hear it for all-American compassion! Whoo-hoo!
My sister dies, and it’s my responsibility as executor to notify all of her creditors of her passing and to close out her accounts. Sound simple enough, doesn’t it?
So I call T-Mobile, Paula’s cell phone service August 6 to close her account. After sitting on hold for what seemed like an eternity, I was finally able to arrange to have her cell phone shut off, since she wasn’t going to need it where she is now. (For some reason, reception in Heaven still isn’t that great, and the roaming charges are a bitch.)
Fast forward three weeks, when Paula’s final cell phone bill shows up at my house. And what did T-Mobile give me to express their sincerest condolences on our family’s loss?
A $200 early cancellation fee.
Well, let’s just say that I was a little less than a happy executor/camper at this point. I was ready to call them and rip them a new cell tower straight up their insensitive asses, but cooler heads (i.e. the Lovely Mrs. G.’s) prevailed, and Mrs. G. called them and calmly explained once again why exactly we were canceling the service and how it was unfair to tag us with this early termination crap. (Mrs. G. is wonderful at firmly negotiating like that; I have to give her full props on handling it much better than I would have.)
Long story short, they did finally agree to remove the early cancellation fee. Gee, thanks. While I do appreciate their handling it FINALLY, wouldn’t it have been better to handle it UP FRONT? How many more grieving families do these insensitive jerks put through this? Do they just figure that most people will just roll over and pay it? Sure, catch them when they’re down and depressed and grieving – they’ll pay then.
So this is why I now hate T-Mobile with a passion. Bastards. I swear to God I’ll never use one of their cell phones. Even if it means that someday I’ll have to communicate by two tin cans and a piece of string, then that’s what I’ll do. And if my rant keeps even one person from ever signing up with these heartless jerks, then that’s even better.
There. I feel so much better now. I think now I’ll go write a letter – because I know the post office won’t charge me $200.39 to mail it.
My sister dies, and it’s my responsibility as executor to notify all of her creditors of her passing and to close out her accounts. Sound simple enough, doesn’t it?
So I call T-Mobile, Paula’s cell phone service August 6 to close her account. After sitting on hold for what seemed like an eternity, I was finally able to arrange to have her cell phone shut off, since she wasn’t going to need it where she is now. (For some reason, reception in Heaven still isn’t that great, and the roaming charges are a bitch.)
Fast forward three weeks, when Paula’s final cell phone bill shows up at my house. And what did T-Mobile give me to express their sincerest condolences on our family’s loss?
A $200 early cancellation fee.
Well, let’s just say that I was a little less than a happy executor/camper at this point. I was ready to call them and rip them a new cell tower straight up their insensitive asses, but cooler heads (i.e. the Lovely Mrs. G.’s) prevailed, and Mrs. G. called them and calmly explained once again why exactly we were canceling the service and how it was unfair to tag us with this early termination crap. (Mrs. G. is wonderful at firmly negotiating like that; I have to give her full props on handling it much better than I would have.)
Long story short, they did finally agree to remove the early cancellation fee. Gee, thanks. While I do appreciate their handling it FINALLY, wouldn’t it have been better to handle it UP FRONT? How many more grieving families do these insensitive jerks put through this? Do they just figure that most people will just roll over and pay it? Sure, catch them when they’re down and depressed and grieving – they’ll pay then.
So this is why I now hate T-Mobile with a passion. Bastards. I swear to God I’ll never use one of their cell phones. Even if it means that someday I’ll have to communicate by two tin cans and a piece of string, then that’s what I’ll do. And if my rant keeps even one person from ever signing up with these heartless jerks, then that’s even better.
There. I feel so much better now. I think now I’ll go write a letter – because I know the post office won’t charge me $200.39 to mail it.
posted by Tommy G at
10:50 AM
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